Customer
Omnichannel
Journey
Online &
Mobile
Our website will have information pertaining to our store such as hours and addresses. It will also have an event calendar for direct selling events. If a custumer is uncertain of an item instore, they can purchase it at any hour online. Furthermore, our app will tailor promotional offers to our customer's interests. Subscriptions will be available to customers looking for additional perks such as same-day delivery. The app and website will also have registrations available for baby showers
Maps, Returns, Event Planning
In-person experience and Customer Service
Direct Selling
Brick & Mortar
Our brick & mortar locations will provide costumers with a tactile approach to shopping as well as a meeting space for direct selling events. In store they can see demonstrations for our products as well as network with other parents. Our app will also provide the instore location of items for customer convenience.
Direct-selling will be the perfect supplement for purchases made in-store or online. Direct sellers can act as outreach and go to different groups, conventions, or events to endorse our stores product. This will bring them to the brick and mortar and online store. At our stores own
events we can offer special incentives or promotional prices for our other retail channels.